Business Crisis Consultants

A business crisis takes place when any unexpected challenges put the stability of your organization or company at risk. Some of these dilemmas originate internally while others emanate from external influences. The problem that affects your business will escalate up to the point where it is out of the control of the company meaning that you cannot resolve it on your own. At this point, our consultants will come in handy to help you resolve the crisis. If you fail to address the issues, it can course permanent damages to your business or even make it to fail. No one will want to go to this extent because the primary goal of getting into business is to make profits. So many people, including your own family members rely on your business for survival. Therefore, you should not allow external forces to make it to fail. In case of such threats, we will help you to come up with strategies that will make sure that your business does not go under by all means.

The easiest way of identifying a business crisis is assessing the problem for three main elements. First, the problem has to pose an imminent threat to your organization. Secondly, the situation should involve an element of shock or surprise. Lastly, because of the unexpected nature of the problem as well as its severity, the situation will put pressure on your business and make effective and timely decisions. It is important to know these elements that make up the business crisis. It will help you to identify these problems before it is too late.

When you hire our consultants, they will begin by identifying whether you really have a business problem. These three elements will help us to assess the challenges that your business is going through. From here, we will look at the magnitude of the problem before looking for the best solutions. You can use short term interventions to reduce the severity of the problem. However, you will require long term remedies to get a permanent solution to your problem. The steps that you take virtually depend on the nature of your business problem.

One thing I would like you to get clear is that some business crises are unavoidable. Therefore, business should always have a response ready top handle any situation that comes your way. Our team is the best to help you in crafting such responses. Therefore, the best way for your company to prepare for a crisis proactively is to adopt a crisis management team. No brand is immune to problems regardless of its industry or location in the United States. The teams will anticipate any potential problems and make the key decisions that will help in resolving strenuous situations. A successful crisis management team should understand the various types of business crisis. It is the only way that the team will thoroughly prepare for the situation. The most common ones that we handle for our customers are financial, personnel, organizational, technological, and natural. We have the capacity to handle any of these crises regardless of your industry and location.

However, it is good to understand that business crises do manifest in several forms. As a result, our teams are prepared to handle all the unique situations that come our way. There is nothing that is too complex for us. If you look at some of the complex situations that we have successfully handled, you will be shocked. Let is look at some of the types of crises that we can help you to handle.

• Financial Crisis

A financial crisis takes place when a business loses its value in the assets and the organization cannot afford to pay off its debts. It is one of the worst crises that you can encounter is your business and overcoming it is not easy. In most cases, it is caused when the demand for your product or service significantly drops. It can be as a result of having stiff competition in the market. In such a case, you r business should move its funds around to cover the immediate short-term costs. Failure to handle this crisis can result into the ultimate failure of your business. The consultant will re-analyze your sources of revenue to help you in generating long-tern income and increase your profit margins. Our team will help you to handle any type of financial crisis that come your way.

• Personnel Crisis

A personnel crisis takes place when an individual or employee who is associated with your brand involves in illegal or unethical misconduct. The crisis can take place in the personal life of the employee or within the workplace. Such situations can lead to serious backlash against your organization. Since your company supported or employed such a person, his or her lack of judgment will reflect negatively on the reputation of your company.

In such a case, you have to identify the scope of the situation and establish the most appropriate disciplinary action. If it is necessary, you will have to provide a verbal or written statement to the involved employee. The way you handle this situation can correct it or expose your business to more risks. Therefore, you have to assess the situation and determine the severity of violating the values of your company. It will help you to determine the most appropriate responsive action to take against the individual. If the situation has drawn the attention of the media, you should be transparent and explain the actions you are taking. Our consultants will help you to get the best solution to the personnel crisis.

• Organizational Crisis

Organizational crisis occurs when your company significantly wrongs the customers. Instead of creating relationships that are mutually beneficial, the individuals can use the customer as a way of benefiting the organization. Examples of organizational crisis include the misuse of managerial powers, exploiting clients, and withholding information.

The best way to address organizational crises is changing the culture of you your organization. The reason is that most of these problems arise from workers you neglect the needs of the customer. We will help you to embrace an organizational culture that is dedicated to customer success so that you can reduce the chances of encountering an internal crisis. Additionally, when you back such an environment, you will be able to hire employees who are aligned to the values of your company.

• Technological Crisis

We are living in a tech-driven age and virtually all businesses rely on technology to carry out their day to day functions. In case the technology crashes, you will have so much to worry about apart from the few emails that you will miss. Software companies and eCommerce sites will lose millions of potential leads if their server break suddenly. Apart from the huge potential loses in revenue, it can also be a major hit to the reputation of your products or services.

To manage this crisis, work with your tech or IT provider to help in resolving the issue with immediate effect. The primary goal should be preventing the issue from affecting additional customers. Once the software is online, work with your internal resources to know what took place to your system and setup safeguard to prevent its re-occurrence. Boost up your customer support and customer service teams to prepare them adequately to handle any sudden increase in the number od customers who are either confuses or angry. NXT LVL ROI Business Consulting Services will help you to handle technical crises in the best way possible.

• Natural Crisis

When an earthquake destroys your office, you are right to call it a business crisis. Even though natural crises like tornados, earthquakes, and hurricanes are rear, they can course significant impacts on your business. If the location of your company is a region that is exposed to extreme weather conditions, you should have an emergency response strategy in the event you are affected.

The best way of handling such a crisis is being proactive. Establish your office in a resilient structure according to the weather in your area and put in place an evacuation plan in case of an emergency. This will also help you in preparing a contingency plan for the business operations just in case the office is unavailable.

These are the few situations that can affect your business when it comes to business crises. If you think that your situation does not fall among these ones, don’t hesitate to come to us. We have a competent team that will help you to overcome any situation that comes your way. Here are some of the interventions that we use in managing the various crises.

• Responsive Crisis Management

In case a crisis situation hits your company, it is crucial to have a ready plan of action that will match the situation at hand. The responsive crisis management will execute that plan and handles all the unexpected roadblocks that could crop up. It entails informing employees, communicating with various stakeholders, and also creating adaptive solutions. The responsive crisis management is utilized in scenarios such as personnel and financial crises where it is crucial for you to deliver a timely response.

• Proactive Crisis Management

The proactive crisis management will anticipate a potential crisis and work towards preventing it or even prepare for it. For instance, you can share an evacuation plan with your employees or build an earthquake-resistant office as a way of preparing for a natural crisis. Even though you cannot prevent or plan for all crises, you can reduce the impact of a potential crisis by actively monitoring the threats.

• Recovery Crisis Management

In some cases, you don’t have to wait until you see the crisis coming as it can be too late to block the damage. Personnel and technological crises mostly blindside businesses hence leading to long term negative effects. In such a case, your business may be unable to reduce the effect but you can start salvaging what is left of the situation. At this point, you will use the recovery crisis management to conduct research and issue a public apology in the causes of the unexpected crisis. Our professionals have the ability to use any of these approaches to help you handle the business crises that you are facing.

After working with several organization in different industries and sectors in the United States, we know a few attributes that define successful crisis management. Our consultants form the strategy on this basis to help you overcome anything that may come your way. Even though the list we are providing here is not exhaustive, at least you will be having a practical solution in place. We have the most experienced consultants when it comes to business crisis management.

• Mind the Gaps

Even though this may seem to be obvious, some crisis management teams forget to look at how behaviors changes under stress of pressure. You need to put your team together in such a way that it will counter this.  Under normal circumstances, the human mind can consider four to five things together. However, under stress, the multitasking capacity of the brain reduces considerably and most people only manage to deal with one thing at a time.

A typical crisis management team should have a representative from the Finance, Facilities, HR, IT, and the particular business department. According to human nature, people will tend to focus on what they know hence everyone will be concentrating on his area of expertise. It can often lead to the exclusion of the bigger picture. To help to counterbalance this, you need a member on the team who can be able to spot the gaps. Our consultants come on board with a helicopter view by looking at the bigger picture and spot any issues that are in between. It means that you won’t miss out on anything as you use our services.

• Validate

Validating may appear to be self-evident but very few people give you facts. Most of them are colored with impressions, conclusions, opinion, and perception. When it comes to managing an incident, facts refer to validated information pieces. You have to make sure that communication is two-way to help you ask appropriate questions. You cannot just accept all the incoming information as factual as some of it can be incomplete, confusing, or downright contradictory. If you make decisions on out of sequence, inaccurate, and fragmented data, it will likely be inappropriate or incorrect. We record all the incoming information but only put the validated facts on your issues or situation and Action Boards. We only take action against the issues that are conformed.

• Do Not Do Big Bang

Basing on the available information, it can be tempting to think that we have a clear understanding of the situation at hand. However, when it comes to business crisis, the odds are good that you don’t have information and hence you don’t know the whole picture. There is a tendency is taking or two big decisions to try to resolve the situation. However, this comes with a high level of risk because you may be having an incorrect perception of what is facing you hence leading to inappropriate actions.

In most cases, the crisis team is unable to fix the situation but only define an appropriate response strategy to mitigate the impact. Focusing on the validated strategy is the most effective strategy. You need to identify the issues that confront your organization and take appropriate decisions for addressing the impact of the said issues. The challenge with the approach is that your team can lose sight of the bigger picture. However, we use information boards to address the situation. As a people looking for the gap, our consultants have a critical role to play in addressing the situation.

• Stop

The crises management teams can easily get into the fire-fighting mode by making decisions without pausing for a breath. With such an approach, the team can easily lose the sight especially of the ever-changing bigger picture. You may end up formulating strategies or taking decisions based on situations that have already changed significantly. We can help you to avoid this by making sure that the design of the decisions that we make regarding the issues arising from the initial incident is complimentary and produces and improved situational status. It may imply holding off on the implementation of the decisions until you identify as many issues as you can. This helps us to gauge the effects of all our decisions to the bigger picture.