Business Crisis Management Consulting Services

One of the top things that the crisis management team needs from your organization is support from the management. As you offer this support, it is also good to empower your crisis management team to act. You don’t want to hire our consultants to be part of this great team then you overlook our recommendations. We work closely with representatives from various departments in your organization. Therefore, you can be sure that the recommendations that we make will work for the best interests of your organization. The most important thing is to make sure that you emerge out of the situation as a winner. No one wants to engage in a process that he is not sure whether his or her recommendations will be taken seriously. Therefore, the management team should support those people that it entrusts with this noble responsibility. You should provide visible support to your business crisis management team and empower it to act. You can do this with a lot of confidence because part of your key staff will be members of this team.

For a crisis management team to be effective, it should come together when there is a possibility of events taking place. You should not wait until a crisis takes place before you put together a management team. As business crisis management consultants, we like it when you come to us early enough. We will work closely with your team and come together with possible crisis that can take place in your organization. From experience, we know all the possible situations that can come your way. From this, we will draw a plan of action that will help you to act accordingly. In case such a crisis comes your way, you will already be one step ahead. In case it is a pandemic that affects several businesses, you will be ahead of your competitors because you already have an exit strategy.

Therefore, you will maintain a competitive advantage in the market even amidst the challenges. It is because of this that so many businesses in America come to us even before a crisis befalls them. One thing you need to understand is that no single brand has immunity against business problems. Some of the things that come your way are far much beyond your control like a pandemic. Even when you have the best prevention strategies in place, some of these challenges will still come your way. Therefore, it is in order to hope for the best but prepare for the worst. It is easy to disband your crisis management team or set a trigger event that can reconvene it. Turning back the clock is something that is impossible. Therefore, we recommend that all brands remain proactive when it comes to the management of crisis. We have a team that will help you to manage this condition in the best way possible.

As a team of consultants, we are extremely careful with the people you give us to support the crisis management efforts. Remember the recommendations that we make are a do or make for your organization. You can trust me that this is among the rarest but most impactful characteristics of the people that you include in your crisis management team. We’d rather you give us a junior staff who has the ability to create unique solutions that a General Manager who is just good for his job description in the organization.

Crisis management needs someone who is ready and willing to go a step higher. Every team member should think out of the box to be able to come up with the most practical solutions. I can assure you that titles and egos have very little use when it comes to the management of a business crisis. You can use them perfectly in other places like when looking for new business or closing a sale. The customer will have more confidence in your brand when he knows that he is talking to the CEO himself.

When it comes to the crisis, you need decisive, clear, calm and well-reasoned actions. You need people who have a hands-on experience on the day to day operations of the organization. We have a highly knowledgeable team that will use the insights from your business leaders to come up with the best solutions. This explains why we insists on including individuals who perform different roles in your organization. This is a serious matter and not an opportunity to show off. It is also good to include people who have the right level of knowledge on the team. We insist on using a competency-based leadership model in developing the crisis management team.

One thing about the crisis management teams is to make sure that they have a clear understanding of their roles. It explains why we insists on the crisis management team meeting regularly to review their roles and responsibilities. It is one of the best ways that will give us direction through the process of managing any crisis. These reviews also help us to perform our tasks and roles. We want to make sure that everyone in the organization is comfortable with the direction that we are taking. We also take the opportunity to educate ourselves on the things that we don’t know about the organization. There is so much that the members from the organization keep on learning. You need a clear understanding of the nature and magnitude of the crisis before coming up with probable solutions.

As a consultancy company, we pay close attention to making sure that everyone in the organization understands their roles. After all, each contract that we sign with our clients is limited in its own ways. It all depends with how far our customers will want us to do. Like any other consultancy assignment, our role as business consultants is strictly limited to advisory. However, we advise the business executives to implement all our recommendation. The reason is that we use real data to make any recommendations about the crisis. We analyze the condition on a continuous basis to make sure that we are providing up to date solutions.

When it comes to putting together a crisis management team, you have to make sure that it is scalable depending on the prevailing needs. In most cases, you have to define both the core and the expanded teams. No one wants to find himself in a state of crisis because of inadequate resources. Even if you are starting with a small team, you have to make sure that it is scalable.

The choice virtually depends on the size of your organization and the nature of the crisis. If there is a high chance of the crisis persisting on the long run, it increases the need to make the team more expandable. With time, you may need a bigger team or a more specialized one. Our consultants will advise you in the best way possible with regard to some of these issues.

When you need the services of additional members, you should not bet stuck on thinking who you should bring in. With our guidance, you will identify the additional needs that can come up and document them accordingly. Therefore, you can be sure that nothing will catch you by surprise. As a team of experts, we will go ahead to identify both the external and internal resources that you may need over time. This include additional team members for the vendors and consultants. Therefore, you will make the necessary budgetary allocations to help you in the time of need.

To help you succeed, we will make sure that we hold training and exercises regularly. With the right plan on place, you can identify upcoming problems before they grow into a big crisis. Minimally, you need to hold business crisis management exercises annually. However, it is better if you hold a few shorter sessions more frequently. Such an approach will have a higher influence on your crisis management efforts. If there is need, we will carry out regular trainings to increase your preparedness. With our team of experts on board, you will always be prepared to manage any business crisis that comes your way. Let no one tell you that exercises and trainings are too expensive for you and your company. You can save your company a lot of money by making these valuable investments. This brands that have followed our advice on this element always emerge victoriously especially during the time of a business crisis.

When talking about the primary team, we are referring to the main team that will be implementing the crisis management team. Secondary teams are the backup individuals who come in when there is a need to expand the crisis management team. Both the secondary and primary teams should have a clear understanding of their roles and responsibilities. Make sure that everyone understands his responsibility before you bring him on board. It is not practical to expect results when you had not taken enough time to prepare the employee. You should also involve them equally especially when it comes to training and exercises. We have the right professionals who will involve your team from the start to the end. Don’t hesitate to come to use when you need any form of support for your primary and secondary resources.

As an organization, you should establish a set of priorities and principles that you need to follow in case of a crisis. If you already don’t have some, there is no need to worry because we have the right knowledge to help you put everything in place. We will help you document all these priorities and principles and they will come in handy in case of a crisis.

As we help you to manage any crisis that may come your way, we will make sure that we are following a comprehensive crisis management plan. We don’t want to do anything haphazardly by any means. Even though you cannot list every action and event in a plan, you should include basic decisions and actions to support a more effective decision making and problem-solving process. Speed is critical at all the time and you can pre-define and adjust it as per the need.

The last thing that we do is using a standardized decision-making process. We are professionals and hence will use the laid down procedures in everything that we do. For instance, we use APIE in all our exercises and trainings. With all these attributes, we will help you to create the most effective crisis management strategies that you can think about. The most important thing is to come up with a response that is not only functional but also effective. Here are some of the most common crisis that we will help you manage;

Some form of wrongdoing is a common type of crisis for so many brands in the United States. This could be by an individual employee or it may result from some company policy. The policy may be brought to life and your organization will be on the hook for the same. In such a case, it is advisable to assemble your crisis management team and start to craft a plan. We have helped so many brands to overcome such situations and will be glad to help you out.

However, you should not forget to include your key communication team in this task force. People like the head of customer service, company spokesperson, legal experts, division head, and other key stakeholders should be part of this team. Our consultants will work with those people who are in charge of communication to come up with the most amicable solutions to your public relations crisis.

While handling this crisis, we will collect all the facts and put in a crisis sheet before sharing to all the stakeholders. You should not male evasive ‘no comment’ statements but explain that the company is gathering facts and will make an official statement soon. We always encourage everyone to take responsibility and remain forthcoming by never covering up. Apology is critical as we help you to establish a plan of action to prevent such crisis from happening on the future. From here, we will help you to establish a post-crisis report and then review the situation.

With a public relations crisis, your reputation that took you several years to build can be destroyed within a day. It can completely alter the perception of the public towards our brand. The steps that we take to minify or remedy the situation will maintain the position of your company in the eyes of the general public.

In the modern environment of business, all companies should be aware of the cyber risks that face them. When there are attacks on the networks of the company, they can cripple your business operations and bring your brand to its knees. The challenge can be higher if the attack sweeps up the customer data. Having a strong defensive strategy is the best way to avoid cyber-attacks and our consultants will help you in setting up the same. However, some hackers are malicious and will manage to circumvent all your security measures.

In such a case, you will need a strong crisis management team to help you intervene. You should update your cyber security frequently to cushion your organization from these risks. If not, cyber crimes can be one of the costliest business crises that you can think about. Don’t wait until the day you will be worst hit before you start thinking of updating your security structures. It is advisable to put in place measures that will prevent these things from taking place in the first place. We have the best team to advice you on how to protect your website from being compromised by hackers. You will become a higher target if you are using the various payment options.

In case a cyber attack comes your way, you have to make sure that you repair any trust that is damaged with your clientele. Both business to consumer and business to business have the obligation of protecting the data for their customers. In most cases, cyber attacks will undermine the confidence of the ability of your company to offer this guarantee. Be transparent about the updates to your security software and policies to display to your customer base that it is not easy for your network to be compromised another time.  We are number one if you are looking for a person to help you build confidence in your customers. It is the way that you deal with the aftermath of the cyber attacks that matters most to you and your business.

Any natural disaster is a daunting prospect for everyone including business. look at how hurricanes affect businesses in the United States and you will understand what we are talking about. These natural occurrences can affect the finances of your business is a big way. If you take the necessary precautions ahead of time, you will be able to survive the natural disaster very fine. If it affects your competitors too, you can take advantage of the situation to increase your competitiveness. We have helped so many businesses in the United States to overcome natural disasters. After operating in the region for several years, we know the most common tragedies that befall our people. As a result, we will help you to come up with the most practical solutions ahead of time.